At Allimax Nutraceuticals, US, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
Return Eligibility
To be eligible for a return:
- You must contact us within 7 days of receiving your order.
- The item must be unused, unopened, and in the same condition you received it
- Returns are not accepted for products that have been opened or used.
How to Request a Return
To initiate a return, please use your customer portal or contact our customer service team at:
- Email: info@allimax.us
- Phone: 1-312-421-6132
When contacting us, please provide the following:
- Your order number
- A short explanation for the reason of the return (to help us improve our products and service)
- Whether you prefer a refund to your credit card or a store credit
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A credit card refund will be processed within a reasonable number of business days, or
- You may choose to receive an Allimax store credit for future purchases.
Replacements
If your order arrives with missing or incorrect items, or if the product is damaged during shipping, please notify us within 7 days of delivery. We will work quickly to resolve the issue by providing a replacement or issuing a refund, depending on the situation.
Non-Returnable Items
Due to health and safety standards, opened or used products cannot be returned under any circumstances.
Return Shipping
- You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
- Return shipping is non-refundable.
- Please return to "Attn: Allimax Returns" 5317 Palmero Ct. Buford, GA 30518
Policy Updates
Allimax reserves the right to modify or update this Return & Refund Policy at any time. Please review this policy periodically for changes.